A number of DStv subscribers reported being overcharged on their monthly bills by up to R1 000 in September. And the reason why has infuriated customers.
If it’s not Steve Hofmeyr and his mates smashing up decoders, then DStv are pretty good at doing damage to themselves. The television network is facing an almighty backlash, and a number of subscribers reported being overcharged for their service in the month of September: Some users have claimed they were hit by a R1 000 surcharge.
DStv bills – are you being overcharged?
Other reported amounts are as little as R20, with many complaints raised about bills that were R150 – R250 over the odds. It’s caused something of a stir online, with a handful of South African threatening to boycott the organisation over their controversial billing procedure.
Why did DStv bills go up in September?
The response from MultiChoice, however, hasn’t been greatly received. Their representative Benedict Maaga essentially told the public it was their fault, rather than that of DStv’s – a bold strategy considering that everyone is fiercely wound-up about missing money from their accounts. He suggested that misinformation made the increased rates “harder for customers to understand”.
“The launch of additional services over the years created complexity in our billing, making it more difficult for customers to understand their billing. There were different payment dates for different services, which led to inconsistent information on how much to pay and a need to pay multiple times a month.”
Network response raises further questions
As of Sunday 6 October, DStv clarified that they are dealing with issues that have been raised directly. Many social media users took up their complaints with the care team’s social media page. Without giving too much away, the group have explained that they are reviewing each case individually.
This is arguably one of the worst possible times for DStv to be hit by an issue like this.
The network is already under fire for its plans to axe three popular TV channels at the end of the month. The Crime, History and Lifetime channels will all disappear, and subscribers are underwhelmed by the promise of two replacements which offer a similar package of “reality-based and factual television”.