#PAYBACKTHEMONEY: Vodacom To Reimburse Users Lost Sata, Airtime

Affected Vodacom users vented their frustration on social media after receiving depletion notifications.

A Vodacom store in Johannesburg. Picture: EWN

Vodacom has apologized to its customers following numerous complaints of disappearing data and airtime.

In a series of tweets, the cellphone network says that there was a technical error on Monday night which made customers unable to use data bundles.

Affected Vodacom users vented their frustration on social media after receiving depletion notifications.

Vodacom’s Byron Kennedy says they have started the process of paying customers back.

“In instances like this, we want to make sure that our customers aren’t inconvenienced. We are aware that there was a billing issue overnight and we’ll make sure that our customers are reinstated (sic).”

LISTEN: Vodacom explains why data, airtime disappeared

We are aware that some customers are unable to use purchased bundles / getting depletion notifications. Apologies for the inconvenience.

Vodacom 

We are currently reimbursing customers affected by last night’s billing issue. 1/2

All related out-of-bundle charges are being refunded and depleted bundles are reinstated. We sincerely apologise for the inconvenience. 2/2

Enjoyed this post? Share it!